Identify area for improvement and improve your work process

Complicated work processes reduce productivity and increase the chance for mistakes. By simplifying the procedures / work flow in your work, people make efficient use of time, which in turn contributing to the company bottom line result.

Benefit:

Learn and apply knowledge, skills, tools, techniques to define, unearth detail and improve processes with the goal to meet customer requirements efficiently.

Key learning:

•  Process Mapping: to visualize and understand existing work process
•  Voice of Customer: understand customer requirements in measurable terms
•  7 Wastes: to identify area for improvement
•  Creativity technique: suggested action to simplify work process with 24 possible ideas
•  Priority Matrix tool: use priority matrix to determine how easy and impact of each initiative
•  Project Sheet: start to identify goal and action plan to ensure the success of implementation

Target group: Managers, Supervisors, Officers