If you want to different your product and company as your competitors, one important thing you should do is provide good service to your customers. Doing it not only help you strengthen your relationship with them, attract and build up their loyalties, it also can make them feel a connection with your company.

Customer service does more than just simply provide a means to drive sales. It is more than that, for companies that committed to customer service, the only way they can effectively accomplished this is through their employees. As the competitive bar goes up, the quality of employees must go up equally.

Every company wants to have better employees, they want to have better qualified people work for them - it is not only good for the company, and it is also very good for the customers since employees are the customer contact point. Continue Reading »

With the news full of announcements of yet more job losses, it’s not surprising that worries about job security are having a significant impact on productivity, engagement and the general working environment. Employees are concerned about losing their jobs or that morale is down.

Due to current economic situation, more and more organizations start to refocus their talent management techniques to provide employee programs that are more customized to individual needs.

Economic crisis drains the moral is fact. It is hard to get this reality changed. However, in life, you are always filled with choices. You may opt to have a pessimist’s view and live a self-defeated life or you may decide to take the optimist’s route, and take a challenging and fulfilling life.

I remembered Frederick Langbridge one time said, “Two men look out through the same bars: One sees the mud, and one sees the stars.” This is indeed true. Continue Reading »

Engaging change is now an item on every company’s “to do” list, and employers need these changes to work right away. If you’ve struggled getting people to embrace change, it’s probably because the methods used to implement it were contrary to how the human brain works.

Change is not just a matter of deciding to do something differently. Any attempt to modify our habits literally requires a change in the physiology of the brain. To maintain efficiency, our brains create “hard-wired” cells with the sole function of making our habits and routine behaviors easy.

Yes, change is a scare thing to do, especially under current unstable economy situation, you may not want to take any risks toward this matter. Taking risks can be seen as hazardous. Some might say foolish. But success occurs only when people chances. And despite what critics you might encounter, now might be a great time to take a risk.

In his article Six Tips for Surviving and Thriving”, Dan Bobinsk share with you a few simple practices, which will help you to achieve your engaging change success.

Despite the economy continuing going down, more and more firms are cutting jobs; many managers say they are now spending more time working on retaining their key staff, which including paying them bonuses and sending them to training courses.

Retaining top talent is the top strategy for many organizations, according to a poll of more than 530 HR and other professionals by recruitment firm Personnel Decisions International (PDI) - “accelerating development of key employees” came to nearly third rank and followed by “competitive pay and benefits”.

Tommy Daniel, PDI’s senior vice president explained, “It may seem counter-intuitive that organizations are more concerned with retaining key employees in a down economy. But, when the economy is tight, company leaders realize that the best and brightest talent can give the organization a competitive advantage.” Continue Reading »

For whatever the reasons, if you are a new manager / senior leader, who want to be more successful working in an intercultural context and move to the other country, you need to get a deeper understanding of your leadership skills and communication patterns, such as how to dialogue with other executives in your organization etc.

Working in the other country will give you the opportunity to get to know yourself by mirroring yourself in another culture, as well as learn more about that country’s business culture.

If you plan to work in Thailand, ask anyone who has done it, you will not be surprised to hear that this country is a whole different world. There are some things that are done fundamentally differently in the Thai workplace. Foreigners who were willing to learn a few simple rules and adapt to the local customs are known to achieve the results. Continue Reading »

If you already read this Previous Post, I believe you learn something.

In the Animal Kingdom Part 2, author continue share with you how to through look at the each animals for novel approaches to the business. Such animal like Elephant, Warthog, Vultures, Zebra and Maasai.

Here are some of the questions author pointed out in the article: Continue Reading »

Speaking of critical thinking, surely we have all heard about it, we heard business executives, policy makers, civic leaders, and educators talking about it. At times we found ourselves wondering exactly what critical thinking was and why is it considered so useful and important.

For my understanding, critical thinking is not about memorization. It means good thinking. It is about being both willing and able to think. It is a thinking process that involves acquiring information and evaluating it to reach a well-justified conclusion or answer. It almost the opposite of illogical, irrational, thinking. But when we test our understanding further, we run into questions. Such questions like what are the different between critical thinking as creative thinking? Is critical thinking is one part of the other? How do critical thinking and native intelligence or scholastic aptitude relate? Does critical thinking focus on the subject matter or content that you know or on the process you use when you reason about that content? Etc. Continue Reading »